Returns & Exchange Policy
At The Sleep Company, we are committed to your comfort and offer a hassle-free return policy to ensure you find the perfect sleep solution for your home. If you are not completely satisfied with your purchase, you can initiate a return within our designated trial period for a full refund or exchange.
Initiate Your Request
Visit our online returns portal or contact our sleep experts via email with your order number and reason for return.
Quality Inspection
Our logistics partner will schedule a convenient time to inspect the item at your home to ensure it meets our hygiene and resale standards.
Complimentary Pickup
Once approved, we will arrange a free pickup of the product from your doorstep, so you don't have to worry about heavy lifting.
Rapid Refund
After the item reaches our warehouse and passes the final check, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing